Terms of service

VIP Concierge Terms of Service

These “JPNEAZY VIP Concierge Terms of Service” (hereinafter referred to as the “Terms of Service”) stipulate the terms and conditions to be observed by the Customer in connection with the use of the service provided by Fesbase Inc, (hereinafter referred to as the “Company”) in relation to the use of the service provided by Fesbase Inc.

1. Definitions

(1) “Site” and “Website” means the website operated by the Company and the group of web pages belonging to the domains “jpneazy.com” and “jpneazy.com/XXXX”.

(2) Customer” means a person who purchases Company products or services (i.e., a person to whom Company provides services or delivers products and who must pay for the services delivered by Company).

(3) “Content” means all text, images, logos, icons, photographs, graphics, and combinations of certain images and sounds and mobile visual sound effects selected, displayed, or used on our website or computer programs.

(4) “Product” means any product or service for which you place an order and make a payment through our website.
Suppliers” means sellers and suppliers of products ordered through our website.

2. Services

(1) We own and operate the Website. Our Website provides services via the Internet using Shopify. 

(2) By using the Website, you agree to be bound by the following Terms of Service. Please read the relevant Terms of Use carefully.

(3) We reserve the full right to change these Terms of Use at any time without prior notice. Revised Terms of Use will be effective from the date of publication. Your continued use of our website and services constitutes your agreement to the updated Terms of Use.

3. Ordering

(1) When placing an order, you may purchase services at the specified price. You may cancel your order in accordance with the cancellation policy set forth by each experience provider. Once an order has been submitted, it cannot be cancelled after it has been confirmed.

(2) We will confirm receipt of your order by e-mail. This communication means that your order has been accepted.

(3) We reserve the right, in our sole discretion, to refuse or cancel any order for any reason, including but not limited to the following reasons.
  - If the services ordered are fully booked
  - if the price of the ordered item is incorrect due to human or computer error.

(4) If we cancel your order, we will notify you by email and refund the amount deducted from your credit card as soon as possible.

4. Service Provision

(1) The product will be serviced unless the service cannot proceed due to extreme weather or natural disasters, such as typhoons or storm warnings, or riots, etc.

(2) The customer becomes the owner of the service once the purchased service is confirmed. The risk of retaining the service lies with the customer, and the Company shall not be liable for any damages on the service.

5. Refunds

(1) After the order is confirmed, we will initiate contact with the company (or individual) operating the respective activity. Therefore, if you wish to cancel your order, you must submit a cancellation request on Shopify prior to confirming your reservation. 

(2) The quality of service is subject to the company operating the activity. If you have any problems with the service, we would appreciate it if you could send us a message within 3 days of using the service, stating the reason. If the reason is appropriate, we will share it with the company that operates the activity and discuss how to handle the issue. Depending on the nature of the problem, we will issue a refund.

(3) The period of time in which you can change the date and time of service or cancel is in accordance with the cancellation policy set forth by each management company.

(4) Our platform usage fee is not refundable for any reason after the reservation is made.

(5) We or our suppliers will decide at their discretion whether or not to accept refunds for services. While the above decision is pending, no direct returns will be accepted and the Company will not be liable for any damages suffered by the customer for any reason whatsoever.

6. Disclaimer

(1) We will not be held responsible for any trouble with the company (or individual) operating the activity after the order has been placed, unless there is intentional or gross negligence on our part.

(2) Even if the Company is held liable for the above-mentioned trouble, the Company shall accept payment up to the amount paid in advance by the customer through the Company.

(3) The Company does not guarantee the information (price, contents, photos, videos, etc.) regarding each activity posted on the Company's website. 

(4) In no event shall we be liable for any loss or damage incurred by you or any third party as a result of any activity introduced by us.

7. Handling of User (Customer) Information

The Company shall handle information provided by customers to the Company when using the Service in accordance with the following purposes of use, etc., as set forth in the Personal Information Protection Policy. You agree in advance that we will handle such information in accordance with our Privacy Policy.

(1) To fulfill delivery, billing, payment, inquiries from us to you, related after-sales services, and other transactions for products ordered by us or our business partners

(2) To provide you with information about the products and services of the Company or its business partners by e-mail, mail, fax, etc.

(3) To send e-mail newsletters and notices that we believe may be of interest to you.

(4) To contact you in connection with surveys or promotions of the Company or its business partners.

(5) To respond to customer inquiries.

(6) To analyze data necessary to improve our services and develop new services

(7) To compile statistical data as part of our business activities, such as marketing, sales promotion, and product and service planning.

The Company may use and disclose the information provided by the customer to the Company as statistical information in a form that does not personally identify the customer, and the customer agrees to such use and disclosure.

8. Intellectual Property Rights
Intellectual property rights in the text, images, videos, site design, layout, trademarks, emblems, and all other information contained in this site belong to the Company or to the right holders who have licensed their use to the Company. You may not use or exploit such information without the Company's prior consent.

9. Prohibitions
In using the Service, you shall not engage in any of the following acts or any act that the Company deems may cause such an act.

a) Use the Company's website for any illegal or unlawful purpose.
b) Use our website to defame, abuse, harass, stalk, threaten, or otherwise violate the rights (including the privacy or publicity rights) of others.
c) Interfere with the operation of our website, servers or network, or violate any rules, procedures, policies or regulations associated with the relevant network.
d) transmit or distribute viruses, worms, Trojan horses, or any other computer code on our website
e) Use, republish, copy, sell, or resell the content of our website for commercial purposes.
f) modify or alter any portion of our website
g) create a database by downloading and storing content, user content, or website content
h) infringe any copyright, design right, or intellectual property right of the product. 

10. Denial of Use, etc.
(1) The Company may take necessary measures to deny you access to the Site or use of the Service in any of the following cases. In such cases, the Company shall not be obligated to disclose the reason for such action.
  - If the Company reasonably believes that you have violated or are likely to violate any provision of these Terms of Use.
  - If any information provided by you is found to be false.
  - If we receive frequent complaints from owners of stores with which we have done business in the past.
  - If it is found that the customer is an anti-social force (a member of a crime syndicate, a person related to a crime syndicate, or any other anti-social force).
  - If you fail to pay, or have in the past failed to pay, the price of the product or any other obligation incurred in connection with the use of the service.
  - If payment is suspended or becomes insolvent.
  - if we file an application to commence bankruptcy proceedings, civil rehabilitation proceedings, corporate reorganization proceedings, or special liquidation, or if a third party files such an application; or
  - If we are unable to contact you; or
  - In any other case in which the Company deems that access to the Site or use of the Service is inappropriate.

(2) In the event of an event described in the preceding paragraph, the customer shall forfeit the benefit of the term for all debts owed to the Company (including debts collected by the Company on behalf of the store operator) and shall immediately pay all debts.
(3)  The Company shall not be liable for any damages incurred by the customer as a result of actions taken by the Company pursuant to this Article.

11. Temporary Suspension of Service
(1)  In order to ensure that the service is always available in good condition, the Company may temporarily suspend the provision of the service without following the procedures of the customer or others in the following cases
  -  When it is necessary (periodically or urgently) to inspect, maintain, repair, revise, or improve the servers or software used to provide the services; or
  - In the event of trouble with the servers or software used to provide the service, power outages, network problems, etc.
  - When the Company reasonably determines that the normal provision of the service will be interfered with, such as when the load on the system is concentrated.
  - When the Company deems it necessary for other operational or technical reasons.
(2) unless there is intentional or gross negligence on the part of the Company, the Company shall not be liable for any damages incurred by the customer as a result of actions taken in accordance with the preceding paragraph.

12 Change or Discontinuance of Service
(1) The Company may, at its sole discretion, change the contents of the service or discontinue providing the service in whole or in part.
(2) The Company shall not be liable for any damages incurred by you as a result of the Company's actions under the preceding paragraph.

 

13 Disclaimer of Warranties
(1) We do not warrant that your access to our website, or any portion thereof, will be uninterrupted, reliable, or error-free.

(2) We do not warrant that our web site or its contents are accurate, complete, or reliable

(3) We do not necessarily warrant that
  -  The services (whether provided by us or not) will be provided with due care and skill
  -  The services (whether provided by us or not) will be of the expected quality or suitable for the expected purpose

(4) You agree that no data transmission over the Internet can be guaranteed to be completely secure. While we strive to protect this information, we cannot guarantee the complete security of any information you transmit to us. 

(5) To the fullest extent permitted by the laws of Japan and your country, we exclude any liability to you on the following grounds.
  - Technical or factual inaccuracies, errors, or omissions in the representations on our website
  - The provision of any goods or services on our website is delayed, interrupted, or discontinued
  - The products are not of the expected quality or are not suitable for the expected use

(6) Unless otherwise provided in our Terms of Use, we are not obligated to pay any money to you in the form of compensation, except as required by law.

14. Force Majeure
If all or part of the service is stopped, malfunctioned, or interrupted due to force majeure, such as power outage, telecommunication line accident, natural disaster, telecommunication carrier failure, Internet telecommunication line failure, server system failure, or other reasons beyond our control, such as emergency maintenance, we shall not be liable for any damages incurred by you. In the event of such an event, we shall not be liable for any loss or damage incurred by the user.

15. Prohibition of Assignment of Contractual Status
(1) Fuji Xerox may transfer its position as operator of the Service, contractual status, rights or obligations, customer information, and other information necessary for the operation of the Service to a third party for reasons such as business transfer, and the customer agrees to such transfer in advance.
(2) You may not assign, sublease, grant a security interest in, or otherwise dispose of your contractual status, rights, or obligations under this Agreement to a third party.
16.Indemnification for Damages
(1) If you cause damage to us in connection with your use of the service, we reserve the right to claim compensation from you for all damages (including attorney's fees).

(2) The scope of damages shall be limited to direct, indirect, incidental, punitive, and consequential damages.

(3) The scope of damages shall be limited to direct and actual damages and shall not include incidental, indirect, special, future, or lost profits.

17. Applicable Law
This Agreement shall be governed by and construed in accordance with the laws of Japan.

18. Agreed Jurisdiction
The Tokyo District Court shall have exclusive jurisdiction in the first instance over any dispute arising between the Company and the Customer in connection with the use of the Service.

Effective date: July 2024